Enforcing your consumer rights through a solicitor
Solicitors specialising in consumer rights offer a valuable set of services in protecting the public from unscrupulous or irresponsible businesses out to get their money.
Consumer rights are in place to prevent organisations who mislead their customers or engage in selling practices and customer service that is otherwise dishonest from gaining an advantage or continuing to hurt customers with their substandard practices.
In the UK Consumer rights are outlined in a complex and ever changing set of laws and industry regulations, if you’re confused about any issue concerning consumer rights it may be a good idea to consult a solicitor. The basic principles of consumer rights law are that:
- Products and services sold should meet an acceptable standard
- Trading organisations should put their customers interests first
- Costs and prices should stay at a reasonable level
Consumer rights have to apply to a vast number of situations in different ways, there are millions of different products and services on offer, with millions of different characteristics and potential problems and the law has to reflect this in its complexity and comprehensiveness.
If you feel you have been denied your rights as a consumer the next step is to seek legal advice about the best possibility for action against those responsible. Working with a consumer rights solicitor will ensure that your rights are upheld throughout the problem and organisations are held accountable for failures in this area.
There are various options available to people who have been mistreated by a company or otherwise denied their consumer rights. Each situation is individual so it’s important to get comprehensive legal advice to ensure that you take the best course of action. In most situations the first step will be making a complaint to the organisation and attempting to resolve the issue through their procedure for this.
Your complaint should consist of a comprehensive account of the problem you have, including any evidence you have that your rights have been denied and the specific redress or remedy to the situation that you are seeking.
Once they receive your complaint the organisation will have to respond within 8 weeks, if they do not offer a satisfactory solution within this time further options are available. Many organisations are covered by independent complaints handlers, who will seek fair and balanced outcomes for all complaints, various methods of dispute resolution area available and when all else fails matters can be taken to court. A solicitor will advise you on the best course of action based on the fats of your case.
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