Consumer Rights

The rights of customers and clients

Whether we are aware of it or not, consumer law affects our lives every day of the week. Whenever you make any kind of purchase, whether goods or services, you are entering into a blinding contract entitling you to a number of important consumer rights. If anything goes wrong with a purchase you may have a claim for breach of contract.

Consumer law is designed to protect people from being short-changed by suppliers, so it is vital to be familiar with your consumer rights in order to enact them if something goes wrong.

Our free consumer law advice section focuses on the following areas:

• Faulty goods – how to get a refund, replacement or repair under the Sale of Goods Act
• The Supply of Goods & Services Act – your rights when paying for a service
• Distance selling regulations
• Consumer Credit Act 1974 – credit agreements and Section 75
• Unfair contracts
• Small claims through the Small Claims Court
• Doorstep selling

By being aware of your rights as a consumer, you can spend your money with confidence. Read on for comprehensive and invaluable legal advice.

Consumer rights — what's in store for you

UK law outlines a range of rights held by consumers when buying goods or services from any kind of trader. Consumer rights offer widespread protection to people when they buy things and allow them to expect certain standards.

Enforcing your consumer rights through a solicitor

Solicitors specialising in consumer rights offer a valuable set of services in protecting the public from unscrupulous or irresponsible businesses out to get their money.

Legal advice for wronged consumers

There are many ways to obtain legal advice. Free legal advice is available from various websites online but this advice may be limited. The Citizens Advice Bureau and other pro bono groups also offer free legal advice on a range of topics including that of the consumerist market.