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Q: I recently purchased a new car under warranty. A couple of issues have come up and I have been advised to go to a certain garage by the dealership. Am I obliged to go to this garage or can I use my own personal choice?
A: If your warranty says that you should take the car to a dealership-authorised garage, then this is part of your contract and you need to comply with it. If not then you can take the car anywhere to have it serviced.
I got a prescription for contact lenses and glasses but I can’t see out of the glasses. I went back to the opticians who prescribed me with them and they have admitted that they made a mistake. They re-examined my eyes and are providing me with replacement glasses. I have had to go back to the opticians on several occasions and have found this extremely inconvenient. What can I do about this?
read moreI bought a bed recently but have been experiencing allergic reactions to it. I have had extremely bloodshot and watery eyes along with other symptoms. I slept in a different bed and suffered no symptoms. Before I contact the supplier, could you provide me with some information on my legal position first?
read moreI went to a large supermarket chain and used a photo machine for passport photos. The quality of the photos was very poor. I asked for a refund and had an argument with one of the managers. I stated that I would go to another supermarket chain to get some more photos and show that it was bad quality. I did this and returned to the previous supermarket but there was a different manager on duty who initially refused to give a refund. They did state that they would call an engineer to fix the machine and that that they may issue me with a refund to the cost of £5. I do not want to take the issue further but before I left the supermarket I swore and threw the photograph onto the machine. Could the supermarket now come back to me and take this further because of the way I acted?
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