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Q: An employee has been late to visit a service user but he has not reported it to me. I advised him that it is company policy to report to the office when he is running late and he has failed to do this on two occasions. I have spoken to the employee and he states that it was due to traffic.
A: Give the employee informal warning and keep it on file in case of further issues in the future.
I would like to know if agency workers have rights to holiday and sick pay. Is this the case?
read moreA member of staff has reported that an employee has been very rude to a client, to the point that the client was crying. I have suspended the employee and would like to discuss gross misconduct. I have heard of similar incidents from another manager but I have not had further details. What should I do?
read moreI have rented a bike to a customer but it has now been reported stolen. I have left a voicemail to the customer stating that the contact says that he is liable for any damages. What should I do next?
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