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Legal Questions And Answers

Got a legal question, but don’t know where to find answers?

Our Q&A section has solutions for a variety of issues, including neighbour disputes, problems with your employer, or your consumer rights.

Order unfulfilled but money taken

I placed an order online for 3 bottles of specialist whisky. I received a confirmation email stating that I would receive a mail from the couriers' when dispatched so that I could track the journey of my products. After 8 days I had not heard anything from the whisky shop so I emailed them asking the whereabouts of my product. I then received a mail from them stating that they could not fulfil my order, yet my card had been debited. What should I do now?

Overlooked for promotion due to sea refusal

I am a Petty Officer in the Royal Navy. I have been employed with the Navy for 31 years. I believe I have not been promoted as I am not prepared to go to sea. I signed a form 20 years ago stating that I will not go to sea, and I have therefore been overlooked for promotion. I believe I should be at least a Chief Petty Officer. I have been through the Navy complaints procedure but the Navy say that there is no evidence of discrimination. What shall I do?

Own child stole identity

My teenage child has committed identity fraud and taken my identity. They signed up to various services and have been taking out money from ATMs. I have contacted the bank and the providers of services I did not consent to; however, I have not yet contacted the police. What should I do?

Owner of house next door delaying on water issue

My property was damaged by water coming from my next door neighbour’s home. I called the estate agent who looks after the property and they are due to investigate but have yet to do so. I would like to know what to do if this happens again. I do not know who the landlord is and I only deal with the estate agent who looks after it. I have been telling them verbally about the problems and asking for them to look into the matter but it has not been done yet. What should I do about this situation?

Paid compromise agreement by bank transfer instead of cheque

I recently signed a comprise agreement to an employee stating that You should pay her via a check but I paid through bank transfer instead which led to her losing money. Am I liable for anything?