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Complaining to EasyJet or Ryanair

Budget airlines are often very tempting, offering bargain-priced breaks that often seem too good to be true. 

While in most cases you get what you pay for, some luckless travellers have discovered that, in fact, their first instinct was correct, and the prices really were too good to be true, being too benevolent a deal to ever materialise in physical reality.

However, it is important to remember in these situations that one always falls under the beneficent protection of consumer law. When we are wronged by those we have paid to render a service unto us, we shall inevitably have recourse via which we can demand redress for the loss we suffered.

Specifically, the Supply of Goods and Services Act 1982 means that, no matter how little you may have paid for your flight, you still have the right to expect a reasonable level of quality, and if it falls below that baseline then you have the right to make a complaint. Furthermore, as relates to flight delays or cancellations, the European Parliament has recently made moves towards updating legislation to make it easier for people to make a compensation claim when they suffer the inconvenience of not arriving on time, or, in the worst cases, not arriving at all.

Unfortunately, it has been observed that, in the case of some low-cost airlines, contact details can be hard to get hold of. We've collated some useful information below for your convenience.

EasyJet contact details

EasyJet telephone number: 0330 365 5000.

EasyJet address:
EasyJet plc
Hangar 89
London Luton Airport

Ryanair contact details

Ryanair telephone number: 0871 246 0000

Ryanair address:
Customer Service Department
PO Box 11451
Co Dublin

How to make your complaint

There are a variety of paths available to you when making a complaint to an airline. Bear in mind that you do not always have to seek the refund from the airline itself – if you used a credit card to pay for your flight, then Section 75 of the Consumer Credit Act means you may be able to claim from them instead. Under Section 75, your credit card provider also has liability for the purchase, so if the retailer is reluctant to pay up you do have other options.

Alternatively, if the airline is not prepared to offer you compensation, you can take the case further in a number of ways.

You may choose to take the flight operator to small claims court, which means you can use the governmental Money Claim Online website to submit your claim. Alternatively, if you want to ensure the airline acknowledges your righteous indignation, you may choose to approach the relevant regulators who may even levy a fine in response. You can register a complaint with the Civil Aviation Authority through the online form on their website.

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